Satellite broadband is just the same as your traditional business or residential broadband internet service. All the same services and applications (VoIP, Internet, Email etc) can be used over a satellite broadband connection.
Q2. Who is NewSat?
NewSat is Australia’s largest independent satellite service provider. We own teleport infrastructure in both Perth and Adelaide. We are listed on the Australian Stock Exchange and have been offering satellite connectivity to local and international organisations for a number of years.
Q3. How fast is satellite broadband?
Satellite broadband can be as fast as your home or business broadband service. The only limitation to the speed is the hardware you have on-site. NewSat’s Business Broadband Plans start at 512 (Download) / 128 (Upload) and go as fast as 4096 (Download) / 1024 (Upload). That’s faster than most home or business connections!
Q4. What is a VSAT?
VSAT stands for Very Small Aperture Terminal. It’s basically the satellite dish or antenna and modem.
Q5. Can I make phone calls over satellite?
Satellite connects simply over an IP connection. So, just like you can make phone calls over your Internet connection using VoIP, you can make them over you satellite connection. In fact, NewSat has VoIP plans built specifically for Internet. If you select one of our WAN services for your business, then you can simply use your VoIP enabled corporate phone system.
Q6. What is a teleport?
A teleport is the connection between the satellite network and the terrestrial network. A teleport houses the antennas and equipment that converts the Radio Frequency (RF) signal to an Internet Protocol (IP) signal for terrestrial connectivity to the Internet or directly to your office. NewSat has two teleports located in Perth and Adelaide, Australia.
Q7. What is the NewSat coverage / where can I connect to?
NewSat offer coverage to over 75% of the earths surface. So more than likely, wherever you go, we will be able to connect you.
Q8. How much is it?
NewSat can provide pre-configured satellite broadband plans. For most of our corporate customers or any customer requiring a uniquely engineered solution, NewSat will build a specific satellite solution to suit your communication needs.
Q9. What equipment do I need?
One of the great advantages of satellite is the low cost of remote deployment. Satellite is often used in remote areas where there is little or no in-ground cabling. So all you need is a satellite antenna (dish), the modem and the send/receive hardware, all of which NewSat offer. We can also provide a fully independent package which runs off as power generator if needed.
Q10. I already have a dish or antenna, can I use that?
The answer is sometimes. When we engineer a satellite link we use factors like the dish size, modem manufacturer and the transmitter power to create the most efficient connection. If your equipment matches our technical requirements, then of course we can use the equipment. Normally we like to put in brand new equipment to ensure we are totally responsible for the reliability and uptime of your link.
Q11. How secure is satellite?
Satellite is as secure as any IP connection. In circumstances, where high security is required we recommend security and encryption applications to further secure your network. Any security protocols which you run on your network will run over our satellite network.
Q12. What can I use the satellite link for?
Anything that you use your standard IP feed for. NewSat’s customers use their satellite links for Voice Calls, Internet, Email, Corporate Network Access, Video Conferencing, Security Monitoring, On Demand TV and Remote Engineering and Troubleshooting.
Q13. Can I get satellite TV on my dish as well?
Satellite TV uses a receive-only technology which is different to the 2-way satellite technology NewSat provides for communications solutions. However, many of our customers have integrated Pay-TV and 2-way communications. We can advise you on the best solution.
Q14. Can I move my connection around?
Satellite connections are very mobile. We can mount your satellite antenna on a trailer or roof and it can be moved anywhere with our coverage map.
Q15. Which is the best satellite?
Satellites are built for specific purposes, so when you discuss your requirements with us we’ll suggest a couple of options that will support your needs and budget.
Q16. Satellite experiences higher latency, so what?
High latency does have an impact on some applications, however, NewSat have created world-class solutions to address these. Applications such as Terminal Services, Thin-Client and VoIP have traditionally been affected by high-latency connections, but NewSat have successfully implemented these technologies across our satellite networks.
Q17. Are satellite links reliable?
Satellite links can often be more reliable than terrestrial services as they utilise less point of failure. Many of NewSat’s customers have satellite links as a backup to their terrestrial services because they can trust the satellite link reliability. When we engineer a customised solution you can choose the minimum guaranteed availability.
Q18. Does wind and rain affect the satellite internet connection?
In most cases no, however, the extent to which it is affected does depend on the specific satellite technology in use. NewSat will take ITU Rain Data for the operational area and the availability required to suit your link.
Q19. Does NewSat support my link?
NewSat fully support your satellite connection. We have a 24 hour, 7 days a week, 365 days per year Network Operations Centre (NOC). Manned by qualified satellite engineers, our NOC are always on-call and can resolve any issues related to your satellite link.
Q20. Can I align the dish myself?
Aligning a satellite dish requires the use of a spectrum analyser and the understanding of RF signalling, so to ensure a perfect connection, NewSat would prefer if we were responsible for the satellite alignment. There are hundreds of authorised satellite installers all over Australia so we can work with 3rd parties if required.
Q21. How long does the hardware last for?
As satellite hardware is typically built for remote and rugged environments, the hardware is quite hardy. However we always recommend fair and reasonable care is taken to prolong the lifespan of your equipment. We operate satellite links that have been in operation for over 10 years on the same hardware.
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