Australian Government: Department of Defence: Government, Canberra, Australia
“We use NewSat for broadband and Internet connectivity and have established a very effective business alliance to deliver these services. We needed broadband services for over 500 sites across the country. NewSat have delivered against all their commitments and promises and managed the delivery in a very complex environment."
"They established a very effective business alliance to deliver these services. Dodo works with them but that relationship is managed by NewSat and is effectively invisible to me – the results have been near perfect. NewSat manages any and all issues and only refer back to me when issues move outside the boundaries of our contract. We have complex stakeholder requirements and I would recommend NewSat unreservedly as they have adapted to our unusual business model with ease. If an alliance is required between NewSat and another "service provider, NewSat can be completely trusted with that alliance and will ensure efficient and effective delivery.
The relationship we have with NewSat has been thoroughly professional and has delivered outcomes beyond our initial expectation. It’s an easy contract to manage and run with and it delivers on all aspects of its promises. We needed broadband services for over 500 sites across the country. NewSat have anticipated and dealt with issues we hadn’t thought of. They have delivered against all their commitments and promises and managed the delivery in a relatively complex environment where organising staff and volunteers can be quite difficult. They achieved this with open communication and a flexible approach to solving some unique problems in the field. NewSat have been extremely responsive whenever there have been issues.
The lack of fuss has enabled us to get the service organised. Once commissioned, complaints were non-existent. From the administration perspective they provide a monthly consolidated account – itemised and easy for us to follow and audit.
Open and transparent accounting is essential for us and NewSat provides a “no fuss no problem” arrangement. In terms of contract management, their flexibility in meeting our system requirements has been fantastic. The online ordering system and the way it keeps all the interested parties across progress with installations is fantastic. It identifies issues and tracks problems, assigns responsibility and keeps everyone informed.”
Hugh Gregory is Director of the Department of Defence Cadet Policy Branch in Canberra
The Cadet Policy Branch provides common policy support to the Australian Navy Cadets, Australian Army Cadets and Australian Air Force Cadets, particularly in contemporary youth development.
