NewSat provides every customer with the best quality of service through cutting-edge technology, world-class solutions and industry leading technical support.

Network Operations Centre (NOC)

NewSat’s Australian NOC’s in Perth and Adelaide both deliver 24 x 7 x 365 days support, providing your business with the confidence your link will always be on and protection from any implications of down-time. Both NewSat’s 24 x 7 x 365 NOC’s can be contacted anytime from Australia and overseas, so our customers are always connected to NewSat’s technical support.

Latest technology and hardware

NewSat’s Teleports adopt the latest technology through industry leading SLA’s, systems and processes, such as real-time systems specific network monitoring, which ensures optimal up-time and efficient throughput. With both Teleports providing 24 x 7 x 365 days a year support, NewSat safeguards customers from the implications of down-time providing real-time personal response, thereby maximising operational efficiency and productivity. Multiple redundant IP feeds to each Teleport ensure a level of redundancy is always available.

Rapid service restoration response rate

NewSat’s technical support phones are manned 24 hours a day, 7 days a week, 365 days a year and are answered in Australia, not diverted off shore. This allows immediate action and response to occur, ensuring any implications of down-time can be avoided and rectified immediately.

Training and implementation

NewSat's technical support staff have had supplier provided training on the systems they maintain. NewSat's technical support team train and support customers in the implementation of their system, providing total education and support end-to-end.

Download Support flyer - 24 x 7 x 365 Network Operations Centre